Return & Cancellation policy

1. Can I cancel the order before shipping?
Please contact us immediately. If you dislike our design or the quality of our service BEFORE we process your order, then you will be able to cancel your order and receive a refund. However, due to the fact that our designers have spent time on the design of your order, $15 will be deducted as a design fee when we provide you the refund.

Custom products cannot be canceled or returned if they have already been made.

2. What is your return policy?
Our main goal is to ensure all customers are happy and satisfied with our products, therefore in certain cases we will arrange returns. Please carefully read our strict guidelines below.

Returns may be considered under the following conditions only:

• All requests for returns due to mistaken shipments must be approved by us within three working days from receipt of order.
• You are requested to provide us with the Authorization number of the shipping goods. Failure to approve the Authorization will result in no action.
• Merchandise must be in 'good as new' condition, you can open them, but please be careful not to damage or mark the products.
• No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you request damages from the shipping company.
• Buyer shall be responsible for shipping costs for the return.
• Returns based on color issues are not accepted. Due to color differences on computer monitors, returns based on color issues are not accepted, so you must account for slight variations between the color of the product you actually receive and the color you see on your screen. We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly fix it for you!