1. What's your pricing policy?
We offer different price lists, which are based on the total number of products you buy in one sale; therefore the more you order the lower price will be. 'DecorArtLight' reserves the right to change its prices at any time. The products offered on sale, are only while stocks last. If you happen to order an item that has become unavailable, then the customer will be notified at the earliest via email.
2. Do you sell to the public or only to wholesale customers? Do wholesale accounts receive discount on the prices listed on the website?
DecorArtLight's products are not available to end-users. We carefully verify each wholesale application under our strict guide rules to protect genuine wholesale dealers. We will not set up an account should a business be unable to prove their official business details.
Definitions
Member: A member account means a guest account; this account type can only place a sample order.
Wholesale/ Dealer: A wholesale account means they have an approved dealer account, this means our full price list will be visible on all our product pages.
* Note, since we are a wholesale manufacturer the price on our wholesale product page is already our lowest price for dealers. However it's worth bearing in mind that the larger volumes purchased, the bigger the discount.
3. Can I use your pictures to increase our sales performance and do you have an e-catalog?
We can offer all our dealers different models, which are completely free. After you successful registration, we will send our products catalog. You can send your request to our sales representative for more pictures.
4. Will my clients know I use DecorArtLight? Will DecorArtLight ever contact my clients?
As far as your clients know, everything is coming right from you. The products you create through 'DecorArtLight' are 100% unbranded and shipped in unbranded packages and to answer the second question, no 'DecorArtLight' will never contact your clients.
5. How can I get a sample to check your quality? If more samples are needed, how can I order?
Before placing an order, we always recommend that you check our products and quality. This can be done through ordering samples, that way we can both be happy about what you're ordering. Sample orders can contact our sales representative directly.
6. How quickly can I get the samples and what's your turnaround time for a bulk order?
After you pay the sample charge, we will send you an email to confirm the information. The samples will be sent to you via express and will arrive in 5-7 working days. When ordering a product that suddenly becomes unavailable, then you will be notified at the earliest.
Regarding bulk orders, the processing time depends on the order amount and the complexity of your design.
7. What methods of payment do you accept?
We accept PayPal, Credit Card, Western Union and bank transfers. Please note that PayPal and Credit Card will only accept up to $800. Therefore you may need to use an alternative method of payment to finalize the order.Please find below bank account information:
Account A:
Name: MaxSpark Group Limited
Bank name: BANK OF CYPRUS PUBLIC COMPANY LTD
Swift code: BCYPCY2N
Address: 51 Stassinos Street, Ayia Paraskevi, P.O. Box 21472, CY1599 Nicosia
IBAN: CY22 0020 0195 0000 3570 2073 7951(USD)
CY47 0020 0195 0000 3570 2073 7986 (Euro)
8. What should I do if I want to make any changes?
You can email or call us to make any changes. However, due to our fast turn-around time, we cannot guarantee that we will be able to intercept or change any order once it has reached our factory. Thus, it is extremely important that you make sure your order is correct before you confirm the information.